"support" is toxic

Date: 2016-09-26 08:24 pm (UTC)
From: (Anonymous)
When you say, "If Intel had provided that support, this issue would never have occurred.", know this:

Free Operating systems need information. By using the word "support", confusion is introduced. We need to know how to program the hardware we buy. No organization wants to sign up for support. The word is toxic. The business folks will never understand so long as this word is used.

Please don't use it. Please ask, "How do I program the hardware you want me to buy?". "I'm not telling" means I keep shopping. It has nothing to do with support organizations or special intellectual property. If I can't program it, I don't own it, so why would I pay for it?
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Matthew Garrett

About Matthew

Power management, mobile and firmware developer on Linux. Security developer at Google. Member of the Free Software Foundation board of directors. Ex-biologist. @mjg59 on Twitter. Content here should not be interpreted as the opinion of my employer.

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