Date: 2018-01-22 07:31 pm (UTC)
From: (Anonymous)
Here are three arguments for. Your judgement as to their merit.

Try taking a support call sometime! It is unlikely the user knows what was actually happening, or saw all the electronic interactions. A detailed log allows getting to the bottom of issues, on the first call. (It is very time consuming and annoying for all parties to have to repeat everything first, before being able to start diagnosis.)

Finding bugs/anomalies is way easier. Some issues don't affect all users, so it is easier to gather data and then dig through that to see what bugs/issues do happen. Sometimes users do operations in an unexpected order, which then results in a bug. Collecting the data allows you to find and fix bugs so much quicker, benefiting the user.

The collected data also helps with product planning. You find out which features are actually used, and when. You find where to focus more or less effort. You find out what customers really value. And it suggests new features.
Identity URL: 
Account name:
If you don't have an account you can create one now.
HTML doesn't work in the subject.


If you are unable to use this captcha for any reason, please contact us by email at

Notice: This account is set to log the IP addresses of everyone who comments.
Links will be displayed as unclickable URLs to help prevent spam.


Matthew Garrett

About Matthew

Power management, mobile and firmware developer on Linux. Security developer at Google. Ex-biologist. @mjg59 on Twitter. Content here should not be interpreted as the opinion of my employer.

Expand Cut Tags

No cut tags