Here are three arguments for. Your judgement as to their merit.
Try taking a support call sometime! It is unlikely the user knows what was actually happening, or saw all the electronic interactions. A detailed log allows getting to the bottom of issues, on the first call. (It is very time consuming and annoying for all parties to have to repeat everything first, before being able to start diagnosis.)
Finding bugs/anomalies is way easier. Some issues don't affect all users, so it is easier to gather data and then dig through that to see what bugs/issues do happen. Sometimes users do operations in an unexpected order, which then results in a bug. Collecting the data allows you to find and fix bugs so much quicker, benefiting the user.
The collected data also helps with product planning. You find out which features are actually used, and when. You find where to focus more or less effort. You find out what customers really value. And it suggests new features.
no subject
Try taking a support call sometime! It is unlikely the user knows what was actually happening, or saw all the electronic interactions. A detailed log allows getting to the bottom of issues, on the first call. (It is very time consuming and annoying for all parties to have to repeat everything first, before being able to start diagnosis.)
Finding bugs/anomalies is way easier. Some issues don't affect all users, so it is easier to gather data and then dig through that to see what bugs/issues do happen. Sometimes users do operations in an unexpected order, which then results in a bug. Collecting the data allows you to find and fix bugs so much quicker, benefiting the user.
The collected data also helps with product planning. You find out which features are actually used, and when. You find where to focus more or less effort. You find out what customers really value. And it suggests new features.